The problem

Your hardest-won expertise lives in one head.

And the routine work around it eats the day.

The knowledge that keeps your operation running — which case to escalate, where the exception hides, what to check first — sits with a handful of experienced people, and the day one of them leaves, most of it leaves too. It rarely gets written down, and when it does, the document is out of date the week it’s signed off. Meanwhile those same people spend hours on high-volume, repeatable work a machine could do, and new joiners take months to reach a useful standard.

Critical know-how is undocumented and walks out the door.
Experts are buried in routine work only they’re trusted to do.
New people take months to reach a veteran’s standard.

How it works

Teach it the work. Or have it whisper the answer.

Show it the job once by screen-share. From there it does two co-equal things, and both get sharper every time your people correct them. Most teams use both.

audit_trail.log signed

Every action leaves a signed, quotable record — inside your own environment.

A workflow only earns autonomy step by step — from supervised to solo — and some steps never do, by design.

Show it once. Keep the workflow.

Share your screen and narrate as you go: “I open the finance portal, export this month’s invoices, and paste them into the tracker.” Apprentice watches, asks about anything ambiguous, and compiles a reusable, human-readable workflow — a living SOP on its own.

After that it runs the work for you, on demand or on a schedule, showing live progress and asking your approval before anything risky or irreversible.

Learned by demonstration — no flowchart builder, no integration project.
Produces a signed-off SOP you can read and edit.
Runs on a schedule with approval gates on anything consequential.

Weekly invoice run v1.0

1 Open finance portal, export this week’s invoices
2 Categorise each line in the tracker
! Flag anything over £5,000 for human approvalApproval gate
3 Post the reconciled total

Taught by Maria R. runs every Mon 07:00

Why it’s different

Taught, not programmed. Honest, not confident.

The difference between RPA, consultants, public AI tools, and an apprentice that learns from your best person.

Learned from your best person

The person who does the job teaches it by doing it. No consultants, no flowchart builder, no six-month engagement. One session, and you’re live the next day.

flow · taught in one session

Quoted, never guessed

It works only from your own data and quotes the exact record — never the model’s guess. On a call it reads the source back word for word; if it can’t find the answer, it stays silent.

Your experts become architects, not casualties

Their name is on every workflow they teach, and they keep earning from it.

owner: Maria R. · v1.0

“A wrong fact read to a customer is the worst possible outcome.” The principle the whole product is built around.

Where it’s used

Built for the operational core.

If your people do it on a screen, the Apprentice can learn it, then run it or help with it.

Legacy reconciliation · Teach

The fastest payback.

Monthly account reconciliation, taught once by the person who owns it, becomes the team’s maintained SOP — the first thing most teams hand over, and where the time comes back soonest.

New-joiner onboarding · Call support

A veteran on day one.

A first-week agent handles tier-1 work at an experienced hand’s standard, with the right answer surfaced on screen the moment the customer speaks — instead of months to ramp.

Payroll bureau · Teach

The monthly run, on rails.

A bureau’s monthly payroll run, taught by the specialist who owns it, runs on schedule with approval gates before anything is filed — the same steps, every client, every month.

What we believe · Trust & security

Built for work that can’t slip.

The work our customers trust us with is too sensitive for shortcuts, too valuable to lose, and too human to hand to a black box.

Teach once, not forever.

Apprentice is an AI colleague you teach by doing the job once. From then on the capability is a setting, not a task you repeat.

Nothing leaves your environment.

Data sovereignty is a foundation, not a compliance garnish. Apprentice runs inside your own environment, your records stay where they already live, and sensitive values are read locally.

Trust is earned, never assumed.

A human approves every consequential action, and database access is read-only by default. Nothing runs unattended until it has earned a clean, supervised track record — and some steps never earn autonomy, by design.

Knowledge shouldn’t walk out the door.

When someone leaves, the know-how no longer leaves with them. It becomes a living, signed-off asset that stays current — and every action is logged in your own environment.

Enterprise-grade and built toward regulated-industry requirements: SOC 2, ISO 27001 and a HIPAA-ready posture. We’re honest about status: this is built for those standards and ready for that scrutiny, not a certification badge to wave around.

Built to last

Modern, audited infrastructure
Isolated per customer
Nothing pooled across clients
Runs in your region

It’s why we start small and supervised: one process, one expert, and a workflow that stays yours.

The team

Two decades doing the work. That’s why we built it.

The founders are the proof. Engineers and operators who’ve built high-performance software and run complex operations at scale — where security and quality can’t slip. That’s why our people, and our AI, understand the work.

We didn’t start as an AI company. We set out to build the tool we’d want running inside our own operations: secure by default, honest about what it does, and held to the same professional standards we’ve always worked to. Security first. Quality always.

Paul Redmond

CEO

Owns strategy, client relationships and delivery, with a background across operations, data engineering and AI.

Igor Vujosevic

CTO

20+ years in software; owns the architecture of both our delivery and the AI itself.

Jake Clemente

Managing Director, Philippines

In BPO since 2006, across customer service, CX, content moderation and project management.

Roland Anderson

Strategic Adviser

CIO of Parameta Solutions at TP ICAP; previously at CME Group and NEX.

A day with the Apprentice

Ninety minutes. One expert. A workflow with her name on it.

Maria is a senior operations specialist. She sits down for one session and works the way she always would.

00:00
The session begins
Apprentice joins and asks Maria to work exactly as she normally does. She opens a fresh case and talks through it.
00:05
It notices the judgement
She checks eligibility first; Apprentice asks why, and captures the rule behind the habit.
00:25
Edge cases, captured
A priority case comes through. It captures the standard / priority / escalate branches as she explains them.
01:30

Signed off

A tested workflow, ready to run.

v1.0 Customer onboarding, taught by Maria R.

See it on your own workflow

Give us one process and one expert.

Not a licence you’re left to run — a team that runs it with you. In one session you’ll watch it learn the job and run it.

Get in touch

Runs in your cloud. Nothing leaves your environment.

Tell us the process and we'll show you what Apprentice can do with it.

One 90-minute session becomes automation you own.